Identification of Key Predictors of Rapid Change Adaptation in a Service Organization: An Exploratory Study that Also Examines the Link Between Rapid Change Adaptation and Organizational Capability

Constantine Kontoghiorghes is an Assistant Professor of management and Organizational Behavior at the Cyprus International Institute of Management. His current research and consulting work focuses on the design of high performance work systems with particular emphasis on change management, organization competitiveness, innovation, technology management, quality and productivity improvement , employee satisfaction, and creat-Abstract F F F F Fea ea ea ea eatur tur tur tur ture e e e e Ar Ar Ar Ar Artic tic tic tic ticles les les les les This exploratory study attempted to identify key predictors of rapid change adaptation in a service organization. The results of this study suggested that rapid change adaptation would be more likely to occur in an organizational setting within which there is an emphasis on process and quality improvement, innovation, rapid technology assimilation, and internal customer focus. Rapid change adaptation was in turn found to be highly associated with the following organizational outcomes: quick product/service introduction, quality performance, productivity, and competitiveness.